Your privacy matters. Nudge collects only the minimum information needed to deliver wellness alerts to your chosen contacts. We do not sell your data, show you ads, or share your information with third parties except as required to send SMS notifications on your behalf.
1. Who We Are
Nudge is developed and operated by Final Stint Digital ("we", "us", or "our"). If you have any questions about this policy, you can contact us at nudge-privacy@finalstint.digital.
2. What Information We Collect
Nudge collects the following information, all of which you provide directly:
- Your name and phone number — entered in the Wellness screen. Used to identify you in wellness alert SMS messages sent to your contacts.
- Your contacts' names and phone numbers — entered in the Contacts screen. Used solely to send wellness alert notifications.
- Emergency access details — optionally entered in the Wellness screen. This may include sensitive information such as alarm codes, spare key locations, neighbour contact details, or other property access information you choose to provide. This information is stored locally on your device and is only transmitted to our servers when a wellness alert fires.
- Contact instructions — optionally entered in the Wellness screen. This is free-form text describing the actions you would like your contacts to take upon receiving a wellness alert (for example, "Please call me first, then contact my neighbour if I don't answer"). Stored locally on your device and only transmitted when a wellness alert fires.
- Alarm configuration — alarm times, labels, and wellness settings. Stored locally on your device only.
- Wellness alert data — when a wellness alert fires, the alert details (your name, alarm label, emergency access details, contact instructions, and a temporary access link) are transmitted to our server to facilitate SMS delivery and temporary contact access.
We do not collect location data, financial information, health records, or any other personal information beyond what is listed above.
3. How We Use Your Information
We use the information we collect for the following purposes only:
- To send wellness alert SMS messages to your approved contacts via Twilio, our SMS delivery provider.
- To generate and deliver contact approval links, allowing your chosen contacts to approve or decline wellness notifications.
- To temporarily store approval status so the app can verify whether a contact has consented to receive alerts.
- To make your emergency access details and contact instructions temporarily available to your approved contacts via a secure, time-limited link when a wellness alert fires. This allows contacts to take the actions you have requested on your behalf.
We do not use your information for marketing, profiling, analytics, or any purpose other than those stated above.
4. How Your Information Is Shared
We share your information only as necessary to operate the app:
- Twilio Inc. — our SMS delivery provider. Your contacts' phone numbers and a brief alert message are transmitted to Twilio to send SMS notifications. Twilio's privacy policy is available at twilio.com/legal/privacy.
- Cloudflare Inc. — our infrastructure provider. Alert data is processed through Cloudflare Workers (serverless functions) to coordinate SMS delivery and approval link generation. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
We do not sell, rent, or trade your personal information to any third party. We do not share your data with advertisers or data brokers.
5. Data Storage and Retention
Most data in Nudge is stored locally on your device and never leaves it, including your alarm configurations, wellness settings, emergency access details, and contact instructions — until a wellness alert fires.
When a wellness alert fires, your emergency access details and contact instructions are temporarily stored on our servers and made accessible to your approved contacts via a time-limited link included in the wellness alert SMS. This link and all associated data — including emergency access details and contact instructions — expire automatically after 24 hours and are permanently deleted from our servers. After expiry, the link becomes inaccessible.
Contact approval status is stored on our servers only as long as needed to verify consent before sending alerts. We do not maintain permanent records of your personal information or emergency details on our servers beyond the retention periods stated above.
Wellness alert logs displayed in the app are stored locally on your device and automatically deleted after 90 days.
Important: Because emergency access details may include sensitive information such as alarm codes and key locations, we strongly recommend reviewing and updating this information regularly and removing it from the app if you no longer wish it to be accessible to contacts in an emergency.
6. Your Contact's Privacy
When you add a contact to Nudge, we send them a single SMS invitation asking for their approval before they receive any wellness alerts. Contacts can approve or decline at any time. We will not send wellness alert SMS messages to any contact who has not explicitly approved.
If you remove a contact from the app, no further messages will be sent to them.
7. Data Security
We take reasonable technical measures to protect your information. All data transmitted between the app and our servers is encrypted in transit using HTTPS/TLS. Our server infrastructure is hosted on Cloudflare, which maintains industry-standard security certifications.
However, no method of transmission over the internet is completely secure. We encourage you to use a strong device passcode and keep your phone's operating system up to date.
8. Children's Privacy
Nudge is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
9. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete it. These rights include:
- Australia — under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access and correct personal information we hold about you.
- European Union / UK — under the GDPR and UK GDPR, you have rights including access, rectification, erasure, restriction of processing, and data portability.
- California, USA — under the CCPA, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information).
To exercise any of these rights, please contact us at nudge-privacy@finalstint.digital. We will respond within 30 days.
10. International Data Transfers
Nudge is developed in Australia. If you use the app outside Australia, your information may be processed in countries other than your own, including the United States where Twilio and Cloudflare operate data centres. These countries may have different data protection laws. By using the app, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: nudge-privacy@finalstint.digital
- Business: Final Stint Digital
- Country: Australia